Throughout this Contract the words "We," "Us," "Our," and "Obligor," refer to AHW, 545 Metro Place South, One Metro Place Suite 100, Dublin, OH 43017. "You," "Your," and "Customer" refer to the person contracting for services covered by this Contract and whose name(s) appear on the Cover Page. Certain items and events are not covered by this Contract. Please read the Contract carefully. Coverage includes only certain mechanical failures of the specific items listed as covered on the Cover Page and excludes all other failures and/or items. The Cover Page is attached to and made a part of this Contract. "Contract" refers to this agreement You have purchased and includes the Cover Page. "Purchase Price" refers to the amount you paid for coverage under this Contract. "Breakdown" refers to when a covered item becomes inoperable due to mechanical failure caused by normal wear and tear.
During the term of this Contract, We agree to pay the covered costs to repair or replace the items listed as covered on Your Cover Page if any such items become inoperable due to mechanical failure caused by normal wear and tear. Determination of coverage including the operational condition as of the Contract effective date for any claim will be made solely by Us considering, but not limited to, Our independent contractor's diagnosis, hereinafter referred to as the "Service Contractor." This Contract does not cover any known or unknown pre-existing conditions. It is understood that WE ARE NOT A SERVICE CONTRACTOR and We are not Ourselves undertaking to repair or replace any such systems or components. This Contract covers single-family homes, new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet, unless an alternative dwelling type (i.e. above 5,000 square feet or multi-unit home) is applied and appropriate fees are paid. This Contract will not cover systems or appliances within (a) commercial properties; (b) residential properties used for business purposes including, but not limited to, dwellings used for rest homes, day care centers, schools and/or professional offices; (c) common areas of condominiums, multi-family houses and/or cooperatives; (d) vacant properties; or (e) foreclosed/short sold properties. Coverage applies to the systems and components mentioned as "covered" in accordance with the terms and conditions of this Contract so long as such systems and components:
A. Become inoperable due to normal wear and tear;
B. Are in place and in proper working order on the effective date of this Contract; and
C. Are located inside the confines of the main foundation of the home or attached or detached garage, with the exception of the air conditioner, exterior pool/spa, septic system, and well pump.
Coverage starts 30 days after acceptance of application by Us and receipt of applicable Contract fees and continues for 365 days from that date. We reserve the right to waive the 30-day waiting period so long as You provide proof of coverage from another home service provider showing no lapse in coverage. Waiving of the 30-day waiting period is at Our sole discretion. Contract fees shall be defined as any amounts You owe Us including the initial amount You are required to pay us for purchase of this Contract and any fees for service calls.
A. We must be notified as soon as the malfunction is discovered and prior to expiration of the Contract. You can request service by calling (614) 741-0000. We will accept service requests 24 hours a day, 7 days a week. We will not provide service until all past due Service Call Fees and Contract fees are made current.
B. Upon request for service under normal circumstances, We will contact a Service Contractor within forty-eight (48) after You request service. The Service Contractor will contact You to schedule a mutually convenient appointment during normal business hours. We will determine what repairs constitute an emergency and will make reasonable efforts to expedite emergency service. We will accept Your request to expedite scheduling of non-emergency service only when a Service Contractor is available. If the Service Contractor agrees to expedite scheduling of a non-emergency service request, You may be required to pay an additional fee.
C. We have the sole and absolute right to select the Service Contractor to perform the service. We will not reimburse You for services performed without Our prior approval.
D. We reserve the right to obtain a second opinion at Our expense. In the event that We inform You the malfunction is not covered under this Contract, You have the right to request a second opinion concerning the cause of the malfunction. You must ask Us for a second opinion from another Service Contractor within seven (7) days from Us informing You the malfunction is not covered. In the event that the outcome of the second opinion is different than the first opinion, then We may, in Our discretion, decide whether to accept coverage under this Contract. If You request a second opinion, You will be responsible for the payment of an additional Service Call Fee only if the outcome of the second opinion is the same as the initial opinion.
E. In the event We authorize or request You to contact an independent service contractor to perform a covered service, We will provide reimbursement for an authorized amount of the cost You incur for the repair or replacement services. Acceptable proof of the repair and Your actual itemized costs must be provided to and approved by Us before any reimbursement will be paid. We are not responsible for expenses You incur without Our express consent. We will not reimburse You for any costs associated with unauthorized repairs or work performed by unauthorized contractors.
F. If service work performed under this Contract should fail, then We will make the necessary repairs without an additional Service Call Fee for a period of 90 days on parts and 30 days on labor.
Note: The amount of Your Service Call Fee is listed on Your Cover Page.
A. You are required to pay a Service Call Fee for each trade service request You submit to Us.
B. The Service Call Fee applies to each call dispatched and scheduled including, but not limited to, those calls where coverage is approved or denied, included or excluded, covered or not covered. The Service Call Fee also applies in the event You fail to be present at a scheduled time, or in the event You cancel a service request at the time a Service Contractor is in route to Your home or at Your home. Failure to pay the Service Call Fee will result in suspension or cancellation of this Contract until such time as the proper Service Call Fee is paid. At that time, the Contract may be reinstated; however, the Contract period will not be extended.
C. If a particular repair or replacement fails within 30 days, We will send a Service Contractor to repair the failure and You will not be charged an additional Service Call Fee.
Coverage under this Contract is dependent on the plan You selected. We offer three plans: (1) System plan; (2) Appliance plan; and (3) Combo plan. These plans are described below in section XIV. You must select a Plan. Please refer to Your Cover Page for a description of the plan you selected. Coverage is for no more than one (1) unit, system, or appliance, unless additional fees are paid or specified otherwise. Certain limitations of liability apply to covered systems and appliances.
Note: Coverage is available on air conditioning units up to a 5-ton capacity and for residential use only.
COVERED: Mechanical parts and components of two (2) ducted electric central air conditioning systems. All components and parts for units 14 SEER or below and/or R-22 equipment, and when We are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER (Seasonal Energy Efficiency Ratio) rating or with R-22 equipment, repair and/or replacement will be performed with 14 SEER/R410A equipment and/or 7.7 HSPF or higher compliant, except as excluded below in "NOT COVERED." We are not responsible for the costs associated with matching dimensions, brand or color. We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment. We will pay no more than $2500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Filters; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; evaporator coil pan; condensate pumps; thermal expansion valves; all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; or improper use of metering devices (i.e. thermal expansion valves).
Note: Coverage is available on units up to a 5-ton capacity and for residential use only.
COVERED: Mechanical parts and components of two (2) systems, either hot water and steam heating system or centrally ducted forced air gas/electric/oil heating system or electric baseboard units, if providing the primary source of heat in dwelling, as follows: accessible ductwork from covered heating unit to point of attachment to register/grill; blower fan motors; burners; controls; fan blades; heat/cool thermostats (programmable and electronic set back units will be replaced only with standard units); heat exchangers; heating elements; igniter and pilot assemblies; internal system controls; wiring; and relays; motors (excluding dampers); and switches. Electric baseboard units are covered only if they are the primary source of heating for the property.
NOT COVERED: Chimneys, flues, and liners; cleaning and re-lighting of pilots; concrete encased or inaccessible ductwork; concrete encased or inaccessible steam or radiant heating coils or lines; conditions of water flow restriction due to scale, rust, minerals or other deposits; cracked heat exchangers; rusted and/or corroded heat exchangers; maintenance and cleaning; calcium build-up; evaporator coil pan; primary or secondary drain pans; fossil and dual fuel control systems and other energy management systems and controls; dampers; asbestos insulated ductwork or piping; electric baseboard heat unless primary heating system in home; filters (including electronic/electrostatic and de-ionizing filter systems); fireplaces and their respective components and gas lines; free-standing or portable heating units; heat lamps; pellet stoves; fuel storage tanks, lines, and filters; gas log systems, including gas feed lines; valves; key valves; oil filters, nozzles, or strainers; humidifiers; inaccessible water/steam lines leading to or from system; backflow preventers; individual space heaters; panels and/or cabinetry; radiant heating systems built into walls, floors or ceilings; registers and grills; secondary units; solar heating devices and components; maintenance; noise without a related mechanical failure; improperly sized heating systems; mismatched systems; or structural components.
COVERED: All components and parts, except as excluded below in "NOT COVERED." We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Attic exhaust fans; direct current (DC) wiring and systems; exterior wiring and components (except main panels mounted to exterior wall); any wiring or components servicing a detached structure; fire, carbon monoxide alarm and/or detection systems; batteries; intercom or speaker systems; doorbells; multi-media systems; lighting fixtures; load control devices; low voltage systems including wiring and relays; service entrance cables; telephone systems; telephone wiring; cable wiring; alarm and/or security systems and wiring; timers; touch pad assemblies; transmitters and remotes; utility meter base pans; solar power systems and panels; all solar components and parts; energy management systems; commercial grade equipment; auxiliary or sub-panels; bus bars; broken and/or severed wires; rerunning of new wiring for broken wires; wire tracing; or central vacuum systems. Failures and conditions caused by inadequate wiring capacity, inadequate size breakers, circuit overload, power failure/shortage or surge, or corrosion are not covered.
Note: Mainline stoppages are only covered if there is an accessible ground level clean out.
COVERED: Leaks and breaks of water, drain, gas, waste, or vent lines, except if caused by freezing or roots; toilet tanks, bowls and mechanisms within the toilet tank (replaced with builder's grade as necessary); toilet wax ring seals; valves for shower, tub, and diverter angle stops, rinses and gate valves; permanently installed interior sump pumps; built-in bathtub whirlpool motor and pump assemblies; stoppages and/or clogs in drain and sewer lines up to 100 feet from access point. Repair and finish of any walls or ceilings to Rough Finish condition where it is necessary to break through to effect repair is only covered up to $500 per claim. "Rough Finish" is defined to include hanging of drywall, patching of drywall, stucco, and lath. Repair to Rough Finish condition does not include supplies or labor for paint, sanding, wall texture, wallpaper, or tile work. We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Any plumbing in or under the ground, foundation, or slab; any piping or plumbing outside of the perimeter of the foundation; any piping or plumbing in a detached structure; stoppage of concrete encased lines; any fees for locating, accessing or installing cleanouts; removal of water closets/toilets in order to clear stoppages, any fees for photo/video equipment, hydro-jetting equipment; jet or steam clearing; chemicals; stoppages caused by root invasion; stoppages and clogs in drain and sewer lines that cannot be cleared by cable or caused by root invasion; caused by foreign objects such as, but not limited to, sanitary wipes, toys, bottle caps, etc.; bath tubs; toilet lids and seats; sinks; cracked porcelain; basket and strainers; pop-up assemblies; tub waste overflow; glass; bidets; electronic toilets/bidets; caulking or grout; color or purity of the water in the system; concrete encased plumbing; conditions of insufficient or excessive water pressure; conditions of water flow restriction due to scale, rust, sediment, or other deposits; exterior hose bibs; faucets and fixtures; water softeners; freeze damage; holding and pressure tanks; jet pumps; laundry tubs; lawn sprinkler systems; saunas and/or steam systems; polybutylene or quest piping; galvanized drain lines; drum traps; flange; repair and finish of any floors where it is necessary to break through to effect repairs; septic tanks and systems in or outside of the home; sewage ejector pumps; sewer and water laterals; or shower enclosures and base pans.
COVERED: Mechanical parts and components including accessible electrical controls; accessible plumbing lines; air pumps; gaskets; and primary circulation pump and motor. We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Bathtub shell; heaters; lights; multi-media systems; faucets and fixtures; caulking and grout; drains; jets; conditions of water flow restriction due to scale, rust, minerals or other deposits; failures due to dry operation of equipment; gaining access to electrical, component parts, and/or piping; tiles and marble; or tub enclosures.
COVERED: All components and parts for gas and/or electric and/or tankless hot water heaters, including circulating pumps, except as excluded below in "NOT COVERED."
NOT COVERED: Auxiliary and secondary holding/storage tanks; main, holding, or storage tanks; expansion tanks; base pans; drain pans and drain lines; line restrictions; pressure reducing valve; mineral and/or calcium build-up; rust and corrosion; combustion shutdown; color or purity of water; flues; vent pipes/lines; insulation and insulation blankets; heat recovery units; low boy and/or squat water heaters; solar water heaters including all solar components and parts; any noise without a related mechanical failure; racks; straps; timers; energy management systems; or commercial grade equipment and units exceeding 75 gallons.
COVERED: Duct from heating and air conditioning unit to point of attachment at registers or grills, except:
NOT COVERED: Registers and grills; insulation; insulated ductwork; asbestos; vents, flues and breaching; ductwork exposed to outside elements; improperly sized ductwork; separation due to settlement and/or lack of support; damper motors; diagnostic testing of, or locating leaks to ductwork, including but not limited to, as required by any federal, state or local law, ordinance or regulation, or when required due to the installation or replacement of system equipment. We will only provide access to ductwork through unobstructed walls, ceilings, or floors, and will return the access opening to Rough Finish condition. With respect to concrete covered, embedded, encased, or otherwise inaccessible ductwork, We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement. "Rough Finish" is defined to include hanging of drywall, patching of drywall, stucco, and lath. Repair to Rough Finish condition does not include supplies or labor for paint, sanding, wall texture, wallpaper, and/or tile work. We shall not be responsible for payment of the cost to remove and replace any built-in appliances, cabinets, floor coverings or other obstructions impeding access to walls, ceilings, and/or floors.
Note: Coverage is for no more than one (1) unit, system, or appliance, unless additional fees are paid.
COVERED: All components and parts, except:
NOT COVERED: Garage doors; hinges; springs; sensors; chains; travelers; door track assemblies; rollers; lights; keypads; wall buttons; or remote receiving and/or transmitting devices.
Note: Refrigerator must be located in the kitchen.
COVERED: All components and parts, including integral freezer unit, except:
NOT COVERED: Racks; shelves; glass; lighting; handles; doors, door seals, hinges, and gaskets; Freon; disposal and recapture of Freon; ice crushers, beverage dispensers and their respective equipment; water lines; line restrictions; leaks of any kind; maintenance; interior thermal shells; freezers which are not an integral part of the refrigerator; wine chillers or mini refrigerators; food spoilage; noise without a related mechanical failure; or multi-media centers and internet connection components.
COVERED: All mechanical components and parts, except:
NOT COVERED: Doors; door seals; hinges; handles; glass; knobs; lighting; clocks (unless they affect the cooking function of the unit); meat probe assemblies and rotisseries; racks and trays; downdrafts; range exhaust hoods; independent telescoping range exhaust; exhaust fan not solely for venting range/cooktop fumes; filters and screens; venting; sensi-heat burners will only be replaced with standard burners; drip pans; self-cleaning mechanisms including door latches; or commercial units.
COVERED: All components and parts, except:
NOT COVERED: Soap dispensers; removable mini tubs; filter screens; knobs and dials; doors, door seals, and hinges; glass; leveling and balancing; damage to clothing; commercial units; noise without a related mechanical failure; or conditions of water flow restriction due to scale, rust, minerals or other deposits.
COVERED: All components and parts, except:
NOT COVERED: Venting; lint screens; knobs and dials; doors, door seals, and hinges; glass; leveling and balancing; noise without a related mechanical failure; damage to clothing; or conditions of air flow restriction due to a lack of maintenance and/or clogged lint screens.
COVERED: All mechanical components and parts, except:
NOT COVERED: Doors; door seals; hinges; handles; glass; knobs; racks, trays, or baskets; rollers; damage caused by broken glass; noise without a related mechanical failure; maintenance and cleaning; commercial units; or portable units.
COVERED: All mechanical components and parts, except:
NOT COVERED: Doors; hinges; handles; glass; knobs; lights; clocks (unless they affect the cooking function of the unit); meat probe assemblies, rotisseries; racks and trays; interior linings; arcing; or portable or counter top units.
COVERED: All components and parts, except:
NOT COVERED: Portable units; lock and key assemblies; removable buckets; doors; door seals; hinges; handles; damage caused by overloading; or commercial units.
COVERED: All components and parts, except:
NOT COVERED: Racks; shelves; glass; lighting; handles; doors, door seals, hinges, and gaskets; Freon; disposal and recapture of Freon; ice makers, ice crushers; water lines and valve to ice maker; line restrictions; leaks of any kind; maintenance; interior thermal shells; food spoilage; noise without a related mechanical failure; or multi-media centers and internet connection components.
The Combo Plan includes the coverages listed under the Appliance Plan and the Systems Plan plus the following:
Note: Coverage is for no more than two (2) units, systems, or appliances, unless additional fees are paid. Builder's standard equipment is used when replacement is necessary.
COVERED: Motors; switches; controls; bearings, except as excluded below in "NOT COVERED." We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Kitchen exhaust fans; range exhaust fans; fan blades; belts; shutters; filters; or lighting.
COVERED: Motors; switches, controls, bearings; and blades.
NOT COVERED: Whole house fans; belts; shutters; filters, and lighting.
COVERED: All components and parts, including entire unit, except:
NOT COVERED: Failures and/or jams caused by bones, eggshells, glass, or foreign objects other than food.
Covered: All components and parts.
COVERED: Motors; switches, controls, bearings; and blades.
NOT COVERED: Whole house fans; belts; shutters; filters, and lighting.
COVERED: All components and parts.
NOT COVERED: Door bells associated with Intercom Systems. Battery operated door bells.
Optional Coverage requires additional payment per item, system, or appliance. You may purchase any Optional Coverage up to 30 days after commencement of coverage under this Contract. However, coverage shall not commence until receipt of payment by Us and such coverage shall expire upon expiration of the Contract Term described in section II.
Note: Shared equipment is covered. If equipment is not shared, then only one or the other is covered unless an additional fee is paid.
COVERED: Above ground components and parts of the pumping and filtration system including pool sweep motor and pump; pump motor; blower motor and timer; filter; filter timer; gaskets; timer; valves, limited to back flush, actuator, check, and 2 and 3-way valves; relays and switches; and above ground plumbing pipes and wiring, except as excluded below in "NOT COVERED." We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Portable or above ground pools or spas; access to pool and spa equipment; lights; liners and tile; jets; ornamental fountains, waterfalls, and their pumping systems; auxiliary pumps; pool cover and related equipment; fill line and fill valves; built-in or detachable cleaning equipment including, without limitation, pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizers; fuel storage tanks; disposable filtration mediums; heat pump; heaters; control panels; control boards; multi-media centers; dehumidifiers; salt water generators and components; salt water systems; cracked or corroded filter casings; grids; cartridges; maintenance; structural defects; or solar equipment and components.
Note: Coverage applies to single family homes only.
COVERED: Repair of shake and composition roof leaks over the occupied living area. We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Leaks related to patios; porches; decks; metal roofs; foam roofs; shingles; cemwood shakes; cracked and/or missing material; tiles; tar and gravel; flat or built-up roofs; structural leaks; asphalt; gutters; downspouts; skylights; flashing; patio covers; solar components; attic vents; roof jacks; satellite components; antennae; chimney components; partial roof replacement; or preventative maintenance.
COVERED: All mechanical components and parts, except:
NOT COVERED: Ductwork; piping; nozzles; hoses; blockages; or accessories.
COVERED: Mechanical parts and components of permanently installed sump pump for ground water, within the foundation of the home or attached garage, except as excluded below in "NOT COVERED." We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Any unit located outside the covered property and/or within crawl spaces; back-up power assemblies; portable or non-hard piped installed units; sewerage ejector pumps; backflow preventers; check valves; or piping modifications for new installs.
COVERED: All components and parts of well pump utilized as a main source of water to the home, except as excluded below in "NOT COVERED." We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Above or underground piping, cable or electrical lines leading to or from the well pump, including those that are located within the well casing; holding or storage tanks; digging; locating pump; pump retrieval; redrilling of wells; well casings; pressure tanks; pressure switches and gauges; check valve; relief valve; drop pipe; piping or electrical lines leading to or connecting pressure tank and main dwelling including wiring from control box to the pump; booster pumps; or well pump and all well pump components for geothermal and/or water source heat pumps.
COVERED: Sewage ejector pump for septic system only; jet pump; and aerobic pump. Clearing of stoppages within the connecting waste line (leading from the house to the primary septic tank) which are attributable to normal wear and tear and can be accessed through an existing clean out without excavation. We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Broken or collapsed sewer lines; tile fields; leach beds; leach lines; lateral lines; tanks; insufficient capacity; seepage pits; or cesspools and sewage ejector pumps not associated with the septic system. We do not cover the cost associated with locating or gaining access to the septic tank or sewer hook-ups nor do We cover the cost of installing cleanouts or hook ups if they do not already exist; disposal of waste; pumping; or chemical treatments of the septic tank or sewer lines, stoppages caused by root invasion and/or stoppages caused by foreign objects such as, but not limited to, toys and bottle caps.
COVERED: The septic tank will be pumped once during the Contract term if the stoppage is due to septic backup only. Coverage applies to main line stoppages and/or clogs and must have existing access or clean out. Coverage can only become effective if a septic certification was completed within 90 days prior to close of sale. We reserve the right to request a copy of the certification prior to service dispatch. We will pay no more than $200 per contract term for access, diagnosis, repair, and pumping.
NOT COVERED: We do not cover the cost associated with locating or gaining access to the septic tank or sewer hook-ups nor do We cover the cost of installing cleanouts or hook ups if they do not already exist; disposal of waste; chemical treatments of the septic tank or sewer lines; leach beds; leach lines; lateral lines; tanks; cesspools; or mechanical pumps and/or systems.
COVERED: All components and parts, including integral freezer unit, except:
NOT COVERED: Racks; shelves; glass; lighting; handles; doors, door seals, hinges, and gaskets; Freon; disposal and recapture of Freon; ice makers, ice crushers, beverage dispensers and their respective equipment; water lines and valve to ice maker; line restrictions; leaks of any kind; maintenance; interior thermal shells; freezers which are not an integral part of the refrigerator; wine chillers or mini refrigerators; food spoilage; noise without a related mechanical failure; or multi-media centers and internet connection components.
COVERED: All components and parts, except:
NOT COVERED: Racks; shelves; glass; lighting; handles; doors, door seals, hinges, and gaskets; Freon; disposal and recapture of Freon; ice makers, ice crushers; water lines and valve to ice maker; line restrictions; leaks of any kind; maintenance; interior thermal shells; food spoilage; noise without a related mechanical failure; or multi-media centers and internet connection components.
COVERED: Mechanical parts and components of basic single water softener unit including central head assembly; multi-level/twin softeners; and piping to and from unit(s) and system tanks. We will pay no more than $500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Any and all treatment, purification, odor control, iron filtration components and systems; discharge drywells; inadequate pressure; failure due to excessive water pressure or freeze damage; failures due to mineral and/or sediment; resin bed replacement and salt; leased or rented units; or softening agents.
COVERED: All mechanical components and parts, except:
NOT COVERED: Racks; shelves; glass; lighting; handles; doors, door seals, hinges, and gaskets; Freon; disposal and recapture of Freon, ice crushers; water lines and valve to ice maker; line restrictions; leaks of any kind; maintenance; interior thermal shells; noise without a related mechanical failure; leveling and balancing; or commercial units.
Note: Coverage is for lawn sprinkler systems only.
COVERED: Timers; valves; and stoppages, except as excluded below in "NOT COVERED." We will pay no more than $200 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Hydraulic systems; malfunctioning due to lack of water pressure; digging of sprinkler lines; water lines; leak detections; batteries; drip irrigation systems; damage due to freezing, pets, cars, or lawn care equipment; sprinkler heads; seasonal maintenance; improper electrical current; or systems using water containing corrosive chemicals, electrolytes, sand, dirt, silt, rust or agents that otherwise attack and degrade plastics.
Note: Coverage is available on air conditioning units up to a 5-ton capacity and for residential use only.
COVERED: Mechanical parts and components of one (1) ducted electric central air conditioning system. All components and parts for units below 14 SEER and/or R-22 equipment, and when We are unable to facilitate repair and/or replacement of failed covered equipment at the current SEER (Seasonal Energy Efficiency Ratio) rating or with R-22 equipment, repair and/or replacement will be performed with 14 SEER/R410A equipment and/or 7.7 HSPF or higher compliant, except as excluded below in "NOT COVERED." We are not responsible for the costs associated with matching dimensions, brand or color. We will not pay for any modifications or upgrades necessitated by the repair of existing equipment or the installation of new equipment. We will pay no more than $2500 per contract term for access, diagnosis, repair and/or replacement.
NOT COVERED: Filters; condenser casings; registers and grills; water towers; humidifiers; chillers; electronic air cleaners; window units; non-ducted wall units; mini-split wall units; gas air conditioning systems; water evaporative coolers; swamp coolers; evaporator coil pan; condensate pumps; thermal expansion valves; all exterior condensing, cooling and pump pads; disconnect boxes; roof mounts, jacks, stands or supports; cost for crane rentals; electronic, computerized, and manual systems management and zone controllers; commercial grade equipment; refrigerant conversion; leak detections; water leaks; drain line stoppages or drain pans; maintenance; rusted and/or corroded coils; component short to ground; noise without a related mechanical failure; improperly sized units; air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications; or improper use of metering devices (i.e. thermal expansion valves).
Note: Coverage is available on units up to a 5-ton capacity and for residential use only.
COVERED: Mechanical parts and components of one (1) system, either hot water and steam heating system or centrally ducted forced air gas/electric/oil heating system or electric baseboard units, if providing the primary source of heat in dwelling, as follows: accessible ductwork from covered heating unit to point of attachment to register/grill; blower fan motors; burners; controls; fan blades; heat/cool thermostats (programmable and electronic set back units will be replaced only with standard units); heat exchangers; heating elements; igniter and pilot assemblies; internal system controls; wiring; and relays; motors (excluding dampers); and switches. Electric baseboard units are covered only if they are the primary source of heating for the property.
NOT COVERED: Chimneys, flues, and liners; cleaning and re-lighting of pilots; concrete encased or inaccessible ductwork; concrete encased or inaccessible steam or radiant heating coils or lines; conditions of water flow restriction due to scale, rust, minerals or other deposits; cracked heat exchangers; rusted and/or corroded heat exchangers; maintenance and cleaning; calcium build-up; evaporator coil pan; primary or secondary drain pans; fossil and dual fuel control systems and other energy management systems and controls; dampers; asbestos insulated ductwork or piping; electric baseboard heat unless primary heating system in home; filters (including electronic/electrostatic and de-ionizing filter systems); fireplaces and their respective components and gas lines; free-standing or portable heating units; heat lamps; pellet stoves; fuel storage tanks, lines, and filters; gas log systems, including gas feed lines; valves; key valves; oil filters, nozzles, or strainers; humidifiers; inaccessible water/steam lines leading to or from system; backflow preventers; individual space heaters; panels and/or cabinetry; radiant heating systems built into walls, floors or ceilings; registers and grills; secondary units; solar heating devices and components; maintenance; noise without a related mechanical failure; improperly sized heating systems; mismatched systems; or structural components.
COVERED: All components and parts.
NOT COVERED: Filters or other consumable parts. We will pay no more than $500 per contract term for access, diagnosis and repair/replacement.
COVERED: All components and parts.
NOT COVERED: Racks, shelves, mini fridges, interior thermal shells, food spoilage, door seals, lighting and handles, unites moved out of the kitchen, and audio/visual components and internet connection equipment. We will pay no more than $500 per contract term for access, diagnosis and repair/replacement.
A. The following are not included during the Contract Term: (i) malfunction or improper operation due to rust or corrosion of any systems or appliances; (ii) collapsed ductwork; or (iii) known or unknown pre-existing conditions, deficiencies and/or defects.
B. We are not responsible for the repair of any cosmetic defects or performance of routine maintenance.
C. At times it is necessary to open walls or ceilings to make repairs. The Service Contractor provided by Us will close the opening and return to a Rough Finish condition. "Rough Finish" is defined to include hanging of drywall, patching of drywall, stucco, and lath. Repair to Rough Finish condition does not include supplies or labor for paint, sanding, wall texture, wallpaper, and/or tile work. We are not responsible for restoration of any wall coverings, floor coverings, plaster, cabinets, counter tops, tiling, paint, or the like.
D. This Contract covers only repairs and/or replacements due to mechanical failure attributable to ordinary wear and tear. Accordingly, this Contract does not cover failures which may result from other causes such as, without limitation, abuse; misuse and/or neglect; lack of maintenance; rust and/or corrosion; noise without a related mechanical failure; chemical or sedimentary build up; lightning strikes; missing parts; animal, pet and/or pest damage; power failure; power surge; fire; casualty; acts of God; structural and/or property damage; flood; smoke; earthquake; freeze damage; accidents; war; acts of terrorism; nuclear explosion, reaction, radiation, or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property. This Contract does not cover mechanical failures resulting directly or indirectly from or caused by mold, mildew, mycotoxins, fungus, bacteria, virus, condensation, and/or wet or dry rot regardless of the source, origin, or location and any other cause or event contributing concurrently or in any sequence to the mechanical failure.
E. This Contract shall not cover any item(s) if they are mismatched systems with components having incompatible capacity ratings; modified from the original manufacturer design or application; items determined to be defective by the Consumer Product Safety Commission or the manufacturer and for which either has issued, or issues, a warning or recall,
or which is otherwise necessitated due to failure caused by the manufacturer's improper design, use of improper materials and/or formulas, manufacturing process or any other manufacturing defect; improperly installed; below the slab or basement floor of the home; or located outside the perimeter of the main foundation (i.e., outside the outer load bearing walls of the structure with the exception of central air conditioning unit, main electrical panel) unless specifically covered with Optional Coverage purchased for items outside the main perimeter.
F. This Contract does not cover upgrading or making modifications to items due to, but not limited to, the following: capacity (over or undersized); dimensional or design change; conditions of insufficient or excessive water pressure; conditions of inadequate wiring capacity; circuit overload; power failure and/or surge; failure to meet building code(s); zoning requirements; utility regulations; or failure to comply with local, state, or federal laws or regulations.
G. This Contract does not cover any costs associated with construction, carpentry, or other modifications made necessary by the repair or replacement of existing equipment or installing different equipment. This Contract does not cover any costs associated with any upgrades or modifications to comply with federal, state, and/or local law, code, regulation, or ordinance. All such costs are Your responsibility.
H. SEER (Seasonal Energy Efficiency Ratio) operational compatibility: If We elect to replace an air conditioning condenser or heat pump unit and it becomes necessary to make a mechanical modification to the evaporator coil in order to provide operational compatibility, We agree to pay the covered costs for one (1) of the following, determination is at Our sole discretion, only: expansion metering device, or coil, or air handler. This Contract does not cover any costs associated with modifications or upgrades required to match efficiency value, rating, or ratio.
I. This Contract does not cover fees associated with the removal and/or disposal of old systems, appliances, or components; or any fees or costs associated with Freon reclamation.
J. This Contract does not cover fees associated with the removal and/or disposal of hazardous or toxic material or asbestos.
K. This Contract does not cover repair or replacement of systems, appliances, or components classified by the manufacturer as commercial-grade.
L. This Contract does not cover (i) fees associated with the use of cranes or other lifting equipment required to service any item or system; (ii) excavation or other charges associated with gaining access to a well pump; (iii) electronic computerized energy management systems or devices, or lighting and/or appliance management systems; or (iv) solar systems and solar components.
M. This Contract does not cover ductwork with the sole exception of ductwork that is exposed and readily accessible to service a mechanical failure of a covered air conditioning or heating system or item. This Contract does not cover: asbestos insulated ductwork; concrete encased or inaccessible ductwork; crushed/collapsed ductwork; ductwork damaged by moisture, water, pests and/or animals; insulation; registers, grills, and dampers; or underground ductwork. Inaccessible ductwork refers to ductwork that is used in central heating and/or air conditioning systems that is not exposed and cannot readily be accessed for replacement or repair due to design and installation obstacles such as, but not limited to, permanent partitions, chimneys, etc., or ductwork embedded in floors, walls or ceilings.
N. This Contract does not cover any costs incurred to gain and/or close access to a covered item, system, appliance, or component in situations where there is not adequate capacity or space for serviceability caused by, but not limited to, walls, floors, ceilings, toilets, sinks, permanently installed fixtures, cabinets, snow/ice covered areas, flooded areas, or personal property. In the event it is necessary to open walls, floors, or ceilings, or to move such fixtures, cabinets, or personal property to perform a diagnosis or service, We are not responsible for restoring such openings, items, or property. This Contract does not cover any costs associated with equipment to gain access or permit serviceability such as, but not limited to, scaffolding.
O. This Contract does not cover delays or failures to provide service caused by, or related to, any of the exclusions listed herein; shortages of labor and/or materials; or any other cause beyond Our reasonable control. This Contract does not cover additional charges to access or transport materials, supplies, or independent Service Contractors to the covered property due to lack of or inhibited serviceability such as, but not limited to, tolls, required use of ferries or barges and/or remote locations.
P. This Contract does not cover any incidental, consequential, special, and/or punitive damages, and You agree to waive any and all claims for such damages arising from, resulting from and/or related to the failure of any item or system including, but not limited to, food spoilage, loss of income, additional living expenses, and/or any loss, damage, cost, or expense directly or indirectly arising out of or resulting from, or in any manner related to, mold, mildew, mycotoxins, fungus, bacteria, viruses, condensation, wet or dry rot and/or other property damage.
Q. This Contract does not cover repairs or replacements of any item covered by other insurance, warranties, or guarantees including, but not limited to, manufacturer's, contractor's, builder's, distributor's, or home warranty. Our coverage is secondary to such insurance, warranties, or guarantees.
R. This Contract does not cover any mechanical failure when the covered item or system has been repaired, modified, disabled or adjusted in any way which prevents Us or Our independent Service Contractor(s) from inspecting, diagnosing and/or repairing the mechanical failure. This Contract does not cover any mechanical failure to any covered item or system that has been improperly altered, repaired, installed, modified, or damaged in the course of remodeling or unauthorized repair.
S. This Contract does not cover performance of routine maintenance. You are responsible for performing all routine maintenance and cleaning for all covered items and systems as specified and recommended by the manufacturer. For example, You are responsible for providing maintenance and cleaning pursuant to manufacturers' specifications, such as periodic cleaning of heating and air conditioning systems, evaporator coils and condenser coils, as well as periodic filter replacement. We will not pay for repairs or failures that result from Your failure to perform normal or routine maintenance.
T. We are not liable for any damages that result from a Service Contractor's service, delay in providing service, or failure to provide service. We are not liable for any incidental, consequential, special, and/or punitive damages, whether caused by negligence or any other cause, and You agree to waive any and all claims for such damages arising from, resulting from,
or related to any Service Contractor's service, delay in providing service, or failure to provide service including, but not limited to, damages resulting from delays in securing parts and/or labor, the failure of any equipment used by an independent Service Contractor, labor difficulties, and/or the negligent, tortuous and/or unlawful acts or omissions of any independent Service Contractor.
U. We have the sole right to determine whether a covered system or appliance will be repaired or replaced. We are responsible for installing replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand, or color. We are not responsible for upgrades, components, parts, or equipment required due to the incompatibility of the existing equipment with the replacement system or appliance or component or part thereof or with a new type of chemical or material utilized to run the replacement equipment including, but not limited to, differences in technology, refrigerant requirements, or efficiency as mandated by federal, state, or local governments. If parts are no longer available, We will offer a cash payment in the amount of the average cost between parts and labor of the covered repair. We reserve the right to locate parts at any time. We are not liable for replacement of entire systems or appliances due to the obsoleteness, discontinuation, or unavailability of one or more integral parts. However, We will provide reimbursement for the costs of those parts determined by reasonable allowance for the fair value of like parts. We reserve the right to rebuild a part or component, or replace with a rebuilt part or component.
W. We are not liable for the repair or replacement of commercial grade equipment, systems, or appliances. We shall pay no more than $1,000 in aggregate for professional series or like appliances such as, but not limited to, brand names such as Sub Zero, Viking, Wolf, Bosch, Jenn-Air, GE Monogram, Thermador, Miele, Fisher & Paykel, etc.
X. You agree that We are not liable for the negligence or other conduct of the Service Contractor, nor are We an insurer of the Service Contractor's performance. You also agree that We are not liable for consequential, incidental, indirect, secondary, or punitive damages. You expressly waive the right to all such damages. Your sole remedy under this Contract is recovery of the cost of the required repair or replacement, whichever is less. You agree that in no event will Our liability exceed $1500 per contract item for access, diagnosis, repair and/or replacement.
Y. In the event You threaten to harm or actually harm the safety or well-being of: (i) Us; (ii) any employee of Ours; (iii) a Service Contractor; or (iv) any property of Ours or a Service Contractor, You will be in breach of this Contract. In the event You breach this or any other obligation under this Contract, We may refuse to provide service to You and may cancel this Contract.
A. If this Contract is for a 2-family, 3-family, or 4-family dwelling, then every unit within such dwelling must be covered by the Contract with applicable Optional Coverage for coverage to apply to shared systems and appliances.
B. If this Contract is for a unit within a multiple unit of five (5) or more, then only items contained within the confines of each individual unit are covered. Shared systems and appliances are excluded.
C. Except as otherwise provided in this section, shared systems and appliances are excluded.
D. If this Contract is for a dwelling more than 5,000 square feet additional contract fees will apply.
In the event of a dispute over claims or coverage You agree to file a written informal claim with Us and allow Us twenty (20) calendar days to respond to the claim. You and We, agree to mediate in good faith before resorting to mandatory arbitration. All written claims should be mailed to AHW, LLC, Mediation Department, 20 S Third Street, Suite 210, Columbus, OH 43215 or e-mailed to us.
Except where prohibited, if a dispute arises from or relates to this Contract or its breach, and if the dispute cannot be settled through direct discussions You agree that:
A. Any and all disputes, claims and causes of action arising out of or connected with this Contract shall be resolved individually, without resort to any form of class action, and exclusively by the American Arbitration Association under its Commercial Mediation Rules. Controversies or claims shall be submitted to arbitration regardless of the theory under which they arise including, without limitation, contract, tort, common law, statutory, or regulatory duties or liability.
B. Any and all claims, judgments, and awards shall be limited to actual out-of-pocket costs incurred to a maximum of $1500 per claim, but in no event attorneys' fees.
C. Under no circumstances will You be permitted to obtain awards for, and You hereby waive all rights to claim, indirect, punitive, incidental and consequential damages, and any other damages other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. All issues and questions concerning the construction, validity, interpretation, and enforceability of this Contract shall be governed by, and construed in accordance with, the laws of the State of Delaware U.S.A. without giving effect to any choice of law or conflict of law rules (whether of the State of Delaware or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Delaware.
D. Any claim must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding ("class action"). The parties expressly waive any ability to maintain any class action in any forum. The arbitrator shall not have authority to combine or aggregate similar claims or conduct any class action nor make an award to any person or entity not a party to the arbitration. Any claim that all or part of this class action waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. THE PARTIES UNDERSTAND THAT THEY WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION, HOWEVER, THEY UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY, THROUGH ARBITRATION.
If any provision of this Contract is found to be invalid, such provision shall be of no force or effect, but the remainder of this Contract shall continue in full force and effect.
A. We may, in Our sole discretion, elect to renew this Contract for a one-year contract term, unless otherwise approved by Us. In the event We elect to renew Your Contract, You will be notified of the terms within sixty (60) days of the expiration of Your Contract. Unless You notify Us prior to the expiration of Your Contract, Your Contract will be automatically renewed and You will be charged applicable Contract fees.
B. If You select the monthly payment option and We elect to renew Your Contract, We will notify You of the applicable rate and terms of renewal during the tenth month of Your Contract. You will automatically be renewed for a monthly coverage period unless You notify Us in writing thirty (30) days prior to the expiration of Your Contract. Your first payment for the next contract term will be construed as authorization for month-to-month charges.
C. If Your covered property is sold during the term of this Contract, You must notify Us of the change in ownership and submit the name of the new owner by calling (614) 741-0000 in order to transfer Contract to the new owner.
D. You may transfer this Contract at any time. There is no fee to transfer the Contract.
This Contract shall be non-cancelable by Us, except for: (i) nonpayment of Contract fees; or (ii) fraud or misrepresentation of facts material to the issuance of this Contract. If You cancel within the first 30 days of the Contract Term and no service request has been made, You are entitled to a full refund of the cost of this Contract. The right to void this Contract within the first 30 days is not transferrable and is available only to the original purchaser of the Contract. If We cancel this Contract (except for fraud) or if You cancel this contract after the first 30 days of the Contract Term, then You shall be entitled to a pro rata refund of the paid Contract fee for the unexpired term, less a cancellation fee of the lesser of $30 or 10% of the Contract fee (unless otherwise required by state law), and any actual service costs incurred by Us. If a refund calculation results in You owing Us payment for services provided, in states where permitted we may bill You for the greater of the net amount due to Us or the unpaid annual term contract fee. We will bill or you any balance owed to Us through the same mechanism as any previous installment billings, or We will direct bill You if such a mechanism is not available.
| Appliance Plan | System Plan | Combo Plan |
|---|---|---|
| Refrigerator (w/ icemaker) | Central AC System (2 units) | Refrigerator (w/ icemaker) |
| Oven/Range/Stove/Cooktop | Central Heating System (2 units) | Oven/Range/Stove/Cooktop |
| Clothes Washers | Electrical System | Clothes Washers |
| Clothes Dryers | Plumbing (including stoppages) | Clothes Dryers |
| Dishwasher | Whirlpool Bathtub | Dishwasher |
| Built-In Microwave | Hot Water Heater | Built-In Microwave |
| Trash Compactor | the Ductwork | Trash Compactor |
| Stand Alone Freezer | Garage Door Openers | Stand Alone Freezer |
| Central AC System (2 units) | ||
| Central Heating System (2 units) | ||
| Electrical System | ||
| Plumbing (including stoppages) | ||
| Whirlpool Bathtub | ||
| Hot Water Heater | ||
| Ductwork | ||
| Garage Door Opener | ||
| Exhaust hood/kitchen fan | ||
| Garbage Disposal | ||
| Instant Hot Water Dispenser | ||
| Bathroom Exhaust Fan | ||
| Ceiling Fans | ||
| Doorbell |
A 10% penalty per month must be added to a refund that is not paid or credited to You within 45 days after the cancellation by You of this Contract within the first 30 days. If You cancel this Contract within the first 30 days, no cancellation fee will be assessed. If You cancel this Contract after 30 days, then the cancellation fee is $25. No amount will be deducted from the refund for claims paid. If We cancel this Contract, We shall mail You a written notice stating the effective date and reason for cancellation to Your last known address at least 5 days prior to cancellation by Us. Prior notice is not required if we cancel for nonpayment of the provider fee or a material misrepresentation by You.Obligations of the provider under this service contract are backed by the full faith and credit of the provider. Section X.C. is amended as follows: All issues and questions concerning the construction, validity, interpretation, and enforceability of this Contract shall be governed by, and construed in accordance with, the laws of the State of Alabama U.S.A. without giving effect to any choice of law or conflict of law rules (whether of the State of Alabama or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Alabama.
Coverage for pre-existing conditions will not be excluded if such conditions were known or should reasonably have been known by Us or the person selling the service contract on Our behalf.
A 10% penalty per month must be added to a refund that is not paid or credited to You within 45 days after cancellation by You of this Contract within the first 30 days. If You cancel this Contract within the first 30 days, no cancellation fee will be assessed. If We cancel this Contract, We shall mail You written notice stating the effective date and reason for cancellation to Your last known address at least 30 days prior to cancellation by Us. A pro rata refund of the unearned portion of the provider fee less any amount or value of any claims paid shall accompany the notice unless cancellation is for nonpayment. Prior notice is not required if we cancel for nonpayment of the provider fee, a material misrepresentation by You, or a substantial breach of duties by You.
Sales representative is: AHW, LLC.
This Contract is not a contract of insurance. The contractual obligations herein are insured by a surety bond issued by SureTec Insurance Company, 1300 Post Oak Blvd., Suite 1100, Houston, Texas 77056. If a claim or refund is not paid within 60 days after proof of loss has been filed, You are entitled to file a direct claim against SureTec Insurance Company. Section I. Basis For Coverage is amended to clarify that this Contract covers one-family or two-family residential structures. In the same section, the third sentence is replaced by: "This Contract does not cover any detectable pre-existing conditions or defects. If on the effective date of this Contract, the pre-existing condition or defect would not have been detectable by either visual inspection and/or simple mechanical test performed by a qualified service professional, the pre-existing condition or defect will be covered." Subdivision A(iii) of Section VII. General Limitations of Liability is deleted and replaced with: "pre-existing conditions, deficiencies and/or defects that, on the effective date of this Contract, could have been detectable by either visual inspection and/or simple mechanical test performed by a qualified service professional. All provisions of section XIII. Cancellation apply except, if You cancel the Contract after the 30-day full refund period, You shall be entitled to a refund of 90% of the unearned pro-rata amount of the paid contract fee; and if We cancel contract, You shall be entitled to a refund of 100% of the unearned pro-rata amount of the Purchase Price. No service, cancellation or administrative fees will be charged or deducted no matter when the Contract is cancelled. If the Contract cancels for nonpayment or has been in force less than 60 days, a written notice will be mailed out to You no less than 10 days before the cancellation. If the Contract has been in force 60 days or more and cancels for fraud or material misrepresentation, a written notice will be mailed out to You no less than 30 days before the cancellation. Arbitration is nonbinding and the Contract shall be governed by and construed in accordance with the laws of the State of Georgia. Iowa Residents: The issuer of this contract is subject to regulation by the insurance division of the Department of Commerce of the state of Iowa. Complaints which are not settled by the issuer may be sent to the Insurance Division.
You are entitled to make a direct claim against the insurer if We fail to pay any covered claim within 60 days after the claim has been filed.
If You cancel this Contract within the first 30 days, no cancellation fee will be assessed. A 10% penalty per month must be added to a refund that is not paid or credited to You within 45 days after cancellation of this Contract by You within the first 30 days. If this Contract is canceled by Us, We shall mail a written notice to You stating the effective date and reason for cancellation to Your last known address at least 15 days prior to cancellation by Us. Prior notice is not required if we cancel for nonpayment of the provider fee, material misrepresentation or substantial breach of duties by You. This agreement is not an insurance contract.
In addition to Your cancellation rights listed above, You may cancel this Contract within 20 days of the date this Contract was mailed to You or within 10 days of delivery if this Contract is delivered to You at the time of sale or within a longer time period permitted under this Contract and if You have not received any Service, You are entitled to a full refund of the amount paid by You under this Contract. A 10% penalty per month must be added to a refund that is not paid or credited to You within 45 days after the cancellation of this Contract.
In addition to Your cancellation rights listed above, You may cancel this Contract within 20 days of the date this Contract was mailed to You or within 10 days of delivery if this Contract is delivered to You at the time of sale or within a longer time period permitted under this Contract and if You have not received any Service, You are entitled to a full refund of the amount paid by You under this Contract. A 10% penalty per month must be added to a refund that is not paid or credited to You within 45 days after the cancellation of this Contract.
If You cancel this Contract within the first 30 days, no cancellation fee will be assessed. A 10% penalty of the purchase price per month must be added to a refund that is not paid or credited to You within 45 days after cancellation of this Contract by You within the first 30 days. If We cancel this Contract, no cancellation fee will be assessed. If We cancel this Contract, We shall mail You written notice stating the effective date and reason for cancellation to Your last known address at least 15 days prior to cancellation by Us. No claims paid will be deducted from any refund owed. If You are not satisfied with the manner in which We are handling a claim under this Contract, You may contact the Nevada Division of Insurance toll free at (888) 872-3234. If a repair constitutes an emergency involving the loss of heating or cooling, loss of plumbing or substantial loss of electrical service and the emergency renders the dwelling unfit for a person to live in because of the defects that immediately endanger the health and safety of the occupants of the dwelling, repairs will commence within 24 hours after the report of a claim and will be completed as soon as reasonably practical thereafter and if WE determine that repairs cannot be practicably completed within 3 calendar days after the report of the claim, WE will provide a status report to the holder and to the Commissioner pursuant to Nevada law.
In the event You do not receive satisfaction under this contract, You may contact the New Hampshire Insurance Department at 21 South Fruit St. Suite 14, Concord, New Hampshire, 03301 or by calling 800-852-3416.
If You cancel this Contract within the first 30 days, no cancellation fee will be assessed. A 10% penalty per month must be added to a refund that is not paid or credited to You within 30 days after the cancellation of this Contract. If We cancel this Contract, We shall mail You written notice stating the effective date and reason for cancellation to Your last known address at least 15 days prior to cancellation by Us. Prior notice is not required if we cancel for nonpayment of the provider fee, a material misrepresentation by You, or a substantial breach of duties by You.
The purchase of this Contract is not required either to purchase or to obtain financing for a home appliance.
This Contract is not issued by the manufacturer or wholesale company marketing the product. This Contract will not be honored by such manufacturer or wholesale company. Coverage afforded under this Contract is not guaranteed by the Oklahoma Insurance Guaranty Association. AHW of Oklahoma, LLC is the obligor of this Contract. AWA, LLC is the administrator of this Contract.
If You cancel this Contract within the first 30 days, no cancellation fee will be assessed. A 10% penalty per month must be added to a refund that is not paid or credited to You within 45 days after cancellation by You of this Contract within the first 30 days. If We cancel this Contract, We shall mail You written notice stating the effective date and reason for cancellation to Your last known address at least 15 days prior to cancellation by Us. Prior notice is not required if we cancel for nonpayment of the provider fee, a material misrepresentation by You, or a substantial breach of duties by You. If you have any questions you may contact the South Carolina Department of Insurance at 803-737-6095.
The first sentence of the Cancellation section is amended to read: This Contract shall be non-cancelable by Us, except for: (i) nonpayment of Contract fees by You; (ii) fraud or misrepresentation of facts material to the issuance of this Contract by You; or (iii) an interest in the residential property covered under this Contract is sold, and the Contract is contingent on an interest in the property not being sold. It is understood that WE WILL NOT BE THE SERVICE PROVIDER and WE WILL NOT BE PERFORMING the actual repair of any such systems or components. Our obligations under this Contract are insured under a reimbursement insurance policy. WE PAY PERSONS NOT EMPLOYED BY US FOR THE SALE, ADVERTISING, INSPECTION, OR PROCESSING OF THIS CONTRACT UNDER TEXAS OCCUPATIONS CODE ยง1303.304. Notice: this Contract is issued by Us, a residential service company licensed by the Texas Real Estate Commission. Complaints in connection with this Contract or Us may be directed to the Texas Real Estate Commission at P.O. Box 12188, Austin, TX 78711-2188, (512) 936-3049. The purchase of a residential service contract or home warranty contract is optional and similar coverage may be purchased from other residential service companies or insurance companies authorized to conduct business in Texas.
YOU THE BUYER HAVE OTHER RIGHTS AND REMEDIES UNDER THE TEXAS DECEPTIVE TRADE PRACTICES-CONSUMER PROTECTION ACT WHICH ARE IN ADDITION TO ANY REMEDY WHICH MAY BE AVAILABLE UNDER THIS CONTRACT. FOR MORE INFORMATION CONCERNING YOUR RIGHTS, CONTACT THE CONSUMER PROTECTION DIVISION OF THE ATTORNEY GENERAL'S OFFICE, YOUR LOCAL DISTRICT OR COUNTY ATTORNEY OR THE ATTORNEY OF YOUR CHOICE.
If this Contract is canceled by Obligor, such cancellation will be effective no sooner than 30 days after delivery or first-class mailing of a written notice to You. Vermont Residents: In addition to Your cancellation rights listed above, You may cancel this Contract within 20 days of receipt of this Contract if You have not received any Service for a full refund of the amount paid by You under this Contract. Coverage afforded under this Contract is not guaranteed by the Property and Casualty Guarantee Association. This Contract is subject to limited regulations by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department.
In addition to Your cancellation rights listed above, You may cancel this Contract within 20 days of the date this Contract was mailed to You or within 10 days of delivery if this Contract is delivered to You at the time of sale or within a longer time period permitted under this Contract and if You have not received any Service, You are entitled to a full refund of the amount paid by You under this Contract. A 10% penalty per month must be added to a refund that is not paid or credited to You within 45 days after the cancellation of this Contract. If You are unable to contact or obtain satisfaction from the home service contract provider then You may contact the Bureau of Insurance at PO Box 1157, Richmond, Virginia, 23218 or by calling 1-877-310-6560.
cancellation may be made by Contract Holder at any time. If cancelled within 30 days of acceptance of Obligor, and no service request has been made, the Contract Holder is entitled to a full refund of the contract proceeds. A ten percent penalty per month shall be added to a refund of the purchase price that is not paid or credited within thirty days after return of the service contract to the service contract provider. You are not required to wait sixty (60) days before filing a claim directly with the insurer. We may not cancel this Contract without providing You with written notice at least twenty- one (21) days prior to the effective date of cancellation. Such notice shall include the effective date of cancellation and the reason for cancellation. Wisconsin Residents: In addition to Your cancellation rights listed above, You may cancel this Contract within 15 days of the date this Contract was delivered to You for a full refund less actual costs or charges needed to issue and service this Contract. This Contract shall not be canceled due to unauthorized repair of covered equipment.
THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. Timeliness of notice. Provided notice or proof of loss is furnished as soon as reasonably possible and within one year after the time it was required by this Contract, failure to furnish such notice or proof within the time required by this Contract does not invalidate or reduce a claim unless We are prejudiced thereby and it was reasonably possible to meet the time limit.
In addition to Your cancellation rights listed above and in accordance with Section 26- 49-103 of the Wyoming Insurance Code, You may cancel this Contract within 20 days of the date this Contract was mailed to You or within 10 days of delivery if this Contract is delivered to You at the time of sale or within a longer time period permitted under this Contract and if You have not received any Service, You are entitled to a full refund of the amount paid by You under this Contract. A 10% penalty per month must be added to a refund that is not paid or credited to You within 45 days after the cancellation of this Contract. If this Contract is canceled by Obligor, Obligor shall mail a written notice to You at the last known address at least ten (10) days prior to cancellation by Obligor. Prior notice is not required if the reason for cancellation is nonpayment of the provider fee, material misrepresentation or substantial breach of duties by You. The purchase of this coverage is not mandatory and similar coverage may be purchased through another residential service or insurance company.
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